FAQ

How do I place a pickup order?
Placing a pickup order on our website is a straightforward process designed to enhance your shopping experience. This method allows you to select your desired items online and collect them at your convenience. 

After you've completed entering in your information at checkout you will select the 'CURBSIDE' option. Once your order is ready you will receive a confirmation email detailing your order and pickup instructions. We will then personally contact you within 2-5 minutes via text/email to set up a pickup time, Please keep an eye out for our message! When you arrive to the designated location, Please let us know you are here and we will bring your order out to your vehicle. <3. If you need under an hour, DM US FIRST.

• We have same day pick up or we can hold paid orders for a different day.

• You can also Dm us for a pickup order.

How do I place a delivery order? 
Contact us through DM on any of our social media pages to place a local delivery order. We have a MANDATORY delivery fee of $5-$20 depending on how far we need to travel. If you are located in the Twin Cities area the fee is only $5. We deliver within a 30 mile radius.

What forms of payment do we take?
Cash, Card, CashApp, Apple Pay, PayPal, Zelle, & Venmo.

What's our customer service email?
vixenluxxe@gmail.com

Are we online only?
Yes all of our products are on hand and ready to ship!

Can I place an order for SAME DAY pickup/delivery?
Yes, All pickup and delivery orders are ready same day unless said otherwise! We can hold paid orders for a specific day if needed.

How do I place a pickup order with cash?
Message us if you’d like to pay in cash and we will manually process the order for you. It must be picked up or delivered SAME DAY.

Where is our pickup location?
East Saint Paul, Minnesota.

LOCAL DELIVERY AREAS:
Apple Valley, Bloomington, Brooklyn Park, Burnsville, Cottage Grove, Columbia Heights, Eagan, Edina, Fridley, Hopkins, Inver Grove Heights, Lake Elmo, Lakeville, Little Canada, Mahtomedi, Maplewood, Minneapolis, Oakdale, Richfield, Roseville, Saint Paul, Saint Paul Park,, Shoreview, Stillwater, St.Louis Park, Vadnais Heights, White Bear Lake, Woodbury. If your city is not listed, contact us.
 

If you have any other questions feel free to contact us via our social media or email vixenluxxe@gmail.com. We will get back to you within 24 hours.